Frequently Asked Questions
Everything you need to know about bringing more color into your life.
What is the standard shipping time for my order?
Most orders are processed within 1-2 business days. Domestic shipping typically takes 3-5 business days, while international shipping can take 7-14 business days depending on your location.
What is your return policy?
We offer a 30-day return window for all unused and unopened products in their original packaging. Please contact our support team to initiate a return and receive a prepaid shipping label.
Are the colors shown on the website 100% accurate?
While we strive for absolute accuracy, colors may vary slightly depending on your monitor settings and screen calibration. We recommend viewing products on multiple devices if color matching is critical.
Do you offer bulk discounts for professional studios?
Yes, we offer tiered pricing and volume discounts for professional artists and design studios. Please reach out to our sales team via the contact form for a custom quote.
How can I track my package?
Once your order has shipped, you will receive an email containing a tracking number and a link to the carrier's website where you can monitor your delivery status in real-time.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.